Shipping policy

Shipping Policy for Pets R Us

1. Shipping and Delivery Times
, we are committed to delivering your order as quickly and efficiently as possible. Our shipping times depend on the product’s availability and the shipping method selected. Below are the general shipping timelines:

  • Standard Shipping: 3-10 business days
    (Please note: These times are estimates and may vary depending on your location.)

If there are any significant delays or if your order is out of stock, we will notify you via email.

2. Shipping Costs
Shipping costs is free on all items 

3. International Shipping
International shipping times and costs will vary by country and will be calculated at checkout.

4. Order Processing
Once you place an order, it may take up to [x] business days for us to process and ship your order. Please note that weekends and public holidays are not considered business days.

5. Tracking Your Order
After your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s journey.

6. Import Duties and Taxes
For international shipments, customs duties and taxes may apply depending on your location. Any additional costs related to customs clearance are your responsibility.

7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [your contact email or phone number] and provide clear photos of the damage. We will arrange for a replacement or refund, in compliance with UK consumer protection laws.

8. Consumer Rights and Returns
Under the UK’s Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. You can return products within this period for a full refund, provided that the items are unused, in the original packaging, and in a resellable condition.

To initiate a return, please contact us at [your contact email]. Returns must be sent back within [x] days of the cancellation request.

9. Non-Refundable Products
Certain items, such as [list non-refundable items, if applicable], cannot be returned due to health and safety regulations or other legal reasons.

10. Lost or Missing Packages
If your order is lost or missing, please contact us within [x] days of the expected delivery date. We will work with the courier service to resolve the issue.

11. Address Changes
If you need to change the shipping address after placing an order, please contact us as soon as possible. Once your order has been shipped, we will not be able to change the delivery address.

12. Contact Information
If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:

  • Email: petsrusltd1@gmail.com